Learn about our refund and cancellation guidelines, including eligibility, processing timelines, and the terms applicable to our digital services and projects. Please review this policy before purchasing any of our services.
Effective Date: [07, 22, 2026]
At FutureAVO LLC, we are committed to delivering high-quality web design,
branding, digital marketing, and software development services. This Refund Policy explains
the circumstances under which refunds may or may not be provided.
By purchasing our services, you agree to the terms outlined below.
Due to the custom nature of our services, refunds are limited once work has commenced.
Each project involves dedicated time, planning, research, design, and development
resources that cannot be recovered after work begins.
All project deposits or upfront payments are non-refundable.
Deposits secure your project schedule and cover initial planning,
consultation, research, and project setup.
Refunds are generally not available after any of the following have occurred:
If a project is canceled before work begins, we may issue a partial refund
at our sole discretion, less any applicable administrative or processing fees.
Because branding and graphic design services involve original creative work,
refunds are not provided once design work has started.
This includes:
Monthly SEO, PPC, and digital marketing services are non-refundable once
the billing cycle has begun.
We do not guarantee specific rankings, traffic increases, leads, or sales,
as results depend on many factors beyond our control.
Payments made for software development or mobile application development
are non-refundable for completed milestones or work already performed.
Any unused prepaid services may be reviewed on a case-by-case basis.
Website maintenance, hosting, and support plans are billed in advance.
You may cancel future renewals at any time; however, payments already
processed are generally non-refundable.
Access to services will continue through the end of the current billing
period unless otherwise stated.
If the client fails to provide required content, approvals, or communication
for 30 consecutive days (or another agreed timeframe), the
project may be considered inactive.
No refunds will be issued for inactive or abandoned projects.
Additional fees may apply to restart the project.
Refunds are not available for third-party expenses, including but not limited to:
These purchases are subject to the refund policies of their respective providers.
If you believe a payment was made in error, please contact us before
initiating a chargeback.
Unauthorized or fraudulent chargebacks may result in:
We may consider refunds in exceptional circumstances, including:
Approved refunds will be processed using the original payment method whenever possible.
If a refund is approved, it will generally be processed within
5–10 business days. Depending on your financial institution,
it may take additional time for the funds to appear in your account.
If you have any questions regarding this Refund Policy or wish to request
a refund, please contact us:
Future AVO LLC
22A Grandstand Circle
Rochester, NY 14623
United States
Email: sales@futureavollc.com
Phone: (608) 384-2739
